FAQs
Find answers to common questions about HaircutClippers orders, shipping, returns, payments and product authenticity. If you need additional help, our team is available at info@haircutclippers.com.
Are your items authentic?
Yes. All products sold by HaircutClippers are new and authentic. We source our products directly from brands or authorized distributors.
What are your shipping options?
We currently ship orders using FedEx Ground/Home Delivery and USPS Ground services. Expedited shipping and local pickup are not currently available.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in the same condition in which they were received, and returned with their original packaging and proof of purchase.
To request a return, contact us at info@haircutclippers.com before sending your item back. Please visit our Return & Refund Policy page for complete details.
What payment methods are accepted?
We accept major credit cards including Visa, Mastercard, American Express, Discover, JCB and Diners Club, as well as PayPal.
Where will my order ship from?
Orders may ship from our fulfillment locations in Texas, California or New Jersey, depending on product availability and your order.
How long does it take to ship?
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Most domestic orders are then delivered within 3–7 business days after shipment. Delivery times may vary depending on the carrier, destination and other circumstances outside our control. You will receive tracking information by email once your order ships.
How much is shipping?
Orders over $99 qualify for free ground shipping. Orders under $99 ship for a flat rate of $9.45.
Who will be delivering my order?
We ship orders using FedEx and USPS to provide reliable delivery service across the United States.
Why is my credit card not working?
If your card is not being accepted, first make sure your billing address and payment information match the details your bank or card issuer has on file. If the issue continues, please contact your bank or card issuer for assistance.
Why is my credit card declined but transaction is still pending?
Some banks may temporarily display a declined transaction as pending or processing. These temporary authorization holds are usually released automatically by your bank. If the charge remains pending, please contact your bank or card issuer for more information.
Do you offer manufacturer warranties?
Warranty coverage varies by brand and product. Many products from brands such as Andis, BaBylissPRO, Wahl and StyleCraft include manufacturer warranty coverage. Please visit our Warranty Service page for brand-specific warranty details and service instructions.
How can I track my order?
Once your order ships, we will send you a shipping confirmation email with your tracking number so you can follow your delivery.